T&C’s
BOOKINGS
We require a debit/credit card details at the time of booking. nothing will be charged to the card at the time of booking.
We are a very small, independent, family-run restaurant relying upon bookings being honoured by our guests and timely communication around booking amendments & cancellations.
You can cancel online anytime but please be aware that cancellations within 48 hours of the booking time or if you do not show up for your booking, will automatically incur the full penalty fee of $50 per person.
Amendments to group numbers for bookings of over 6 people must also be made within 48 hours of the booking time or the $50 per person cancellation fee will be applied to those
who do not show.
Thank you for your understanding!
PRIVATE EVENTS
The model of Roses is unique, it is a very small and considered operation and that is what makes it special. We are not a fully-fledged restaurant and each private event comes with a completely custom menu, which means all food and produce is ordered well in advance and is specifically catered to the details of your event (both in terms of menu specifics and quantity). This allows us to have full control of our prep and keep wastage to an absolute minimum.
Please note we cannot make adjust the agreed final headcount to fewer heads within 7 days of your booking.
DIETARIES & ALLERGIES
Dietary requirements and allergies are to be confirmed 7 business days prior to the booking with the guest’s name and severity.
Due to the nature of the Roses kitchen, the equipment used comes in contact with gluten, nuts, dairy, eggs and seafood. We will try our best to avoid contamination. Any adverse reactions to the food presented at the event are not Rose’s responsibility or liability.
Please note we cannot make adjustments to the agreed final menu within 7 days of your booking.
PAYMENT
A 50% deposit will be required to secure your event. You will be sent an invoice for the deposit amount.
The final invoice will either be due in advance of your event (for a fixed-price event) or be sent within 7 days of your event (a la carte drinks/unforseen spends) and the balance will be due immediately upon receiving the invoice.
Please note we do not accept split payments or EFTPOS payments for private events, you will be issued a single invoice with a complete breakdown should you like to divvy this up yourself.
CANCELLATIONS
All cancellations must be made in writing to rosesdiningroom@gmail.com
Cancellations made 14 days prior to the event, will receive a full refund of the deposited 50%. Cancellations made within 7 days will be charged a cancellation fee equal to the deposit amount, your deposit will also be retained. Events cancelled with less than 7 days’ notice will be charged the full minimum spend amount. If your event is unable to be held due to government restrictions (such as COVID-19 restrictions), we will retain your 50% deposit until you are able to reschedule the event for a future available date. If your event is cancelled due to personal COVID-19 implications, you will still be charged a cancellation fee equal to the amount of the deposit.
GUEST CONDUCT
We comply with all New Zealand regulations regarding intoxication and guest safety and we want all your guests to have a great time. We will liaise with you if we feel guest behaviour is of concern. We reserve the right to refuse entry or remove guests from the venue if, in the view of the duty managers, their behaviour is unsuitable. We will not serve alcohol to minors and intoxicated patrons at any time.